Delivery
- Showpo COVID 19 Update
- Where is my order?
- Does Showpo have same day delivery?
- How long does shipping take?
- Why haven't I received my confirmation email?
- Will I be charged custom duty or import tax?
Returns
- What's Your Returns Process?
- How do I return an item?
- I've received a faulty or wrong item, what should I do?
- Can I get a refund?
- When will I receive my store credit?
- Can I exchange an item?
Payment, Gift Vouchers & Store Credit
- How do I use my store credit?
- What payment types do you accept?
- How does Afterpay work?
- Paypal - Can I use it, and how does it work?
- Do your prices include tax?
- What currency are your prices in?
Product & Stock
Order Issues
Technical Issues
Wedding Gowns
- Do you customise or alter dresses?
- Are your wedding dresses true to size?
- What is the best way for me to store and transport my gown?
- Are alterations included in the cost of my gown?
- Do you have anywhere I can try on my dress?
- After the Wedding, do you offer preservation or cleaning services?