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OUR CURRENT DELIVERY TIME IS 3-5 BUSINESS DAYS

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Delivery Delivery related articles
Returns
Payment, Gift Vouchers & Store Credit
Product & Stock
Order Issues
Technical Issues
Wedding Gowns
Collaborate with Showpo
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Most Common Questions

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Showpo COVID 19 Update
Where is my order?
Does Showpo have same day delivery?
How long does shipping take?
Why haven't I received my confirmation email?
Will I be charged custom duty or import tax?
How much does shipping cost?
Do you ship to work addresses?
What if I'm not home when my order arrives?
Do you ship to P.O boxes, military addresses or parcel lockers?
What if my order is returned to sender?
What is Parcelpoint (and how does it work)?
Do I have to sign for my order?
What's Your Returns Process?
How do I return an item?
I've received a faulty or wrong item, what should I do?
Can I get a refund?
When will I receive my store credit?
Can I exchange an item?
Why can't I book a return?
I haven't received my return confirmation email?
Can I return more than one order in the same parcel?
How can I track my return?
How do I package my return?
Can I return items paid for with a gift voucher?
How does your Parcel Point drop-off return service work?
How do I use my store credit?
What payment types do you accept?
How does Afterpay work?
Paypal - Can I use it, and how does it work?
Do your prices include tax?
What currency are your prices in?
Is your site secure?
How do I know what size to purchase?
How do I know if you're getting an item back in stock?
Do you hold items and place products on back order?
How can I find a specific product or brand?
Is the size guide on the app?
Does Showpo have any physical stores?
How do I change my order?
How can I cancel my order?
I put in the wrong address, how do I change it?
I'm missing an item. What should I do?
How can I check my order history?
How do I reset my password?
Why can't I sign into my account?
How can I change details on my account?
How do I close/ delete my account?
I'm having trouble with your app. What should I do?
What are cookies, should I enable them?
I want to speak to the careers / HR team
I want to speak to the marketing/ social team
I want to speak to the product / buying team
Another issue
How can I track my order?
How do I book a return?

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